Welcome to De Palm Island! To ensure a safe and enjoyable experience for all our guests, please adhere to the following rules:
All persons, bags, parcels, clothing, and other items may be subject to screening/security
checks.
Firearms, ammunition, knives, and weapons of any kind are strictly prohibited.
Smoking marijuana or using other illegal substances is not permitted at any time. De Palm Island is smoke-free, except in designated outdoor smoking areas.
Children under age 14 must be accompanied by a guest aged 18 or older to enter the
island. Additionally, children under age 14 must be accompanied by a person aged 18 or
older to snorkel or ride the banana boat.
Tickets, credentials, and other entitlements are non-transferable, non-exchangeable, non-
refundable, revocable, and void if altered. The ticket must be used by the same person on
days of validity. Applicable ticket and valid identification confirmation are required for
entry.
These rules are subject to change at any time without notice.
Firearms, ammunition, knives, and weapons of any kind.
Self-defense or restraining devices (e.g., pepper spray, mace).
Marijuana or any illegal substance.
Objects or toys resembling firearms or weapons.
Fireworks, smoke machines, or flammable objects.
Glass containers (excluding small containers such as baby food jars).
Recreational devices such as drones, skateboards, or scooters.
Boomboxes are prohibited. (Music from these items can disturb other guests)
Balloons or plastic decorations.
Non-Coast Guard approved flotation devices or swim noodles in the water park.
Any other item deemed harmful or disruptive by De Palm Island staff.
Guests are required to wear appropriate swimwear and attire while on the island.
Nudity or clothing that is offensive or inappropriate is strictly prohibited.
Language:
Guests are expected to communicate in a respectful and courteous manner with staff and
fellow guests.
Profanity, abusive language, or behavior that may cause discomfort to others is not
tolerated.
Feeding, petting, touching, harassing, or harming any wildlife, including birds, is
prohibited.
Only service animals (defined as trained dogs or miniature horses) are allowed on the
island. All other pets or animals, including emotional support animals, are prohibited.
Service animals must remain on a leash or in a harness and under the control of the owner
at all times. They are not allowed in the waterpark water.
De Palm Island reserves the right to photograph, film, videotape, record, or reproduce the
image and/or voice of any person entering the island for any purpose without payment.
Admission may be denied or entry prevented for failure to comply with rules, unsafe,
illegal, or offensive behavior, or to ensure safety, security, or order.
Operating hours may be changed, access restricted, or activities suspended or canceled
without notice or refund.
De Palm Island is not responsible for the loss or damage of belongings or property,
consistent with applicable law.
Showers are common during the rainy season in Aruba, and safety is our #1 concern.
We closely monitor weather conditions, and for the safety of our guests, team members, and animals, we may suspend operations during periods of inclement weather, including thunder and lightning.
During these periods, guests may be asked to evacuate Aqua play, Body drop slides, Snorkeling area, and Banana boat areas to seek shelter.
Water activities will still continue during moderate rain, including:
Snorkeling & snorkel tours
Aqua play
Body drop slides
Banana boat rides
Only in the event a named tropical storm or hurricane is predicted to approach Aruba, De
Palm Tours will determine storm-impacted days and enact our Named Storm Policy.
Under this policy, De Palm Island will reschedule or refund any tickets booked online or
from De Palm Tours desks.
